Finally, FINALLY someone in the business community is taking note of what I have been preaching all along - that financially-strapped businesses in a tightened global economy will turn to outsourcing increasingly to achieve overall business objectives versus pure cost savings. Yes, the sales cycle may be a bit prolonged right now, and some projects may be on hold, but our business climate is just perfect right now for an FAO deluge.
Steve Hamm wrote in today's BusinessWeek article - "Outsourcing the Offshore Operations" - particularly about captive centers transitioning to an outsourcing approach. He penned this piece in light of WNS' recent, most significant win, one with a mega pricetag that commanded lots of media attention. We see many examples of captives - and shared service centers - making the shift to FAO...proving that they could not ignore the "O" word any longer.
I trust that this article in BW will shed light to readers who may not otherwise be keyed into our world so that they too can realize the tremendous advantages and near-term benefits that outsourcing can provide.
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