With the stars aligned and good fortune on my side, I have decided to accept a fantastic career opportunity offered to me three weeks ago by outsourcing service provider Genpact. Genpact was my very first customer of FAO Research, way back in 2005. They even bought a subscription before I had any real products or services to offer!
I have been impressed by the cautious, yet determined approach to market success that Genpact has pursued since splitting from GE. Instead of traditional means to build its brand, the company has invested in building its book of business and penetrating existing accounts to yield satisfied customers. With an impressive (yet mostly proprietary) client list and a truly likeable management team, Genpact now appears on the short lists of the most significant outsourcing engagements worldwide, especially with regard to FAO.
I am grateful for this new role which they customized to enable me to repurpose my outsourcing skillset of the past 12 years. I am working most closely with Tiger Tyagarajan and Shantanu Ghosh to help with business development, account management and external thought leadership. I also have tremendous opportunity to continue meeting with outsourcing buyers, advisors, supplier partners and other constituencies.
It's a small world, this outsourcing space in which we live, so I look forward to continued interactions, but in a slightly different way. I will post comments on this site that reflect my personal views, not those of my company, and especially look forward to sharing my perceptions from spending the past two weeks in India.
There is much to look forward to in the outsourcing space, especially in this global economic downturn, so I am excited to continue being a part of it. Reach out to me at any time: lmaioross@comcast.net; I now have TWO blackberry's, so...running and hiding is no longer an option for me. :-)
