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I am a vice president for major outsourcing service provider Genpact (


Lisa Maio Ross is a renowned industry expert who has been tracking the outsourcing industry for 12 years, working with service providers, consultants, lawyers, buyers, associations, publications and government entities to share perspectives about outsourcing. She launched and managed two successful research businesses over the past 9 years - Ross Research (sold to EquaTerra in 2004) and FAO Research (focused on the finance & accounting outsourcing market). She has been quoted in numerous international business and trade publications and has spoken at many outsourcing-related conferences and events.